Return & Refund Policy
Return & Refund Policy
Last Updated: September 16, 2026
We want customers shopping at saiurs.com to understand our return and refund procedures clearly.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be unused, unworn, undamaged, and returned in substantially the same condition in which it was received, together with the original packaging where applicable.
2. How to Request a Return
Before returning any product, please contact:
Please provide your order number, the item you wish to return, and the reason for the return.
If the product is damaged, defective, or incorrect, please provide clear photos showing the issue.
Do not send a return before receiving return instructions from our customer service team.
The return shipping address may differ from our registered company address.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after receiving it.
If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible with your order information and supporting photos.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
4. Change-of-Mind Returns
For eligible returns requested because you changed your mind or no longer want the item, return shipping costs are normally the responsibility of the customer unless otherwise required by applicable consumer law.
Original shipping charges, where applicable, are generally non-refundable unless the return results from our error or applicable law provides otherwise.
5. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other reasons.
Any product-specific return restrictions will be disclosed on the relevant product page where applicable.
Products that have been used, damaged after delivery, altered, or returned without necessary components may not qualify for a full refund.
6. Refunds
Once a returned product is received and inspected, we will notify you regarding the status of the refund.
Approved refunds will normally be issued to the original payment method.
After we issue the refund, the time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
7. Order Cancellations
If you wish to cancel an order, contact us at support@saiurs.com as soon as possible.
We will attempt to process the cancellation if the order has not yet been shipped.
Once an order has been shipped, it generally cannot be cancelled and may instead need to be returned after delivery in accordance with this policy.
8. Lost Packages
If tracking information indicates a delivery problem or you believe your package has been lost in transit, contact us at support@saiurs.com.
We will review the available shipping information and assist with the appropriate next steps.
9. Consumer Rights
Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted under applicable consumer protection laws.
10. Contact
For return or refund questions:
Email: support@saiurs.com