FAQs
Frequently Asked Questions
How much does shipping cost?
We offer free worldwide shipping on orders of US$39.99 or more.
For orders below US$39.99, a standard shipping fee of US$5.99 will apply.
The applicable shipping fee will be displayed during checkout.
How long does it take to process my order?
Orders normally require 1–3 business days for processing and preparation before shipment.
Processing time is separate from delivery time.
How long does delivery take?
Estimated delivery times after your order has been shipped are:
- United States and Europe: approximately 7–15 business days.
- Other countries and regions: approximately 15–30 business days.
Delivery times are estimates and may be affected by customs clearance, local postal services, weather conditions, public holidays, transportation disruptions, or other circumstances outside our control.
How can I track my order?
If tracking information is available, it will be provided after your order has been shipped.
Tracking information may require some time to become active after the package is handed to the shipping carrier.
Can I change my shipping address?
If your order has not yet been shipped, contact us as soon as possible at support@saiurs.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
If the order has already been shipped, cancellation may no longer be possible, and the order may need to be handled according to our Return & Refund Policy.
What should I do if I receive a damaged or incorrect product?
Contact us at support@saiurs.com and provide your order number, a description of the problem, and clear photos showing the product and packaging when applicable.
We will review the information and provide an appropriate solution.
Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, such charges are the responsibility of the customer.
How do I request a return or refund?
Please contact support@saiurs.com before returning any product.
For more information, please review our Return & Refund Policy.